Cancelling a Bolt-On
How recurring bolt-on cancellation works, what the warning popup means, and why business-capacity add-ons need extra attention before they are stopped.
The Cancel button appears on active recurring add-ons in the Bolt-Ons table. One-time purchases do not usually show this action.
What The Popup Means
- Cancel Bolt-On: confirms which add-on is being stopped.
- End-of-period wording: the popup explains that the add-on stays active until the end of the current billing period rather than disappearing immediately.
- Bolt-ons with a setup fee: cancelled inside the months the fee paid for, the popup says the add-on stays active until those months are over and nothing more will be charged.
- Processing label: switches to Cancelling... while Work Planner sends the request.
Extra Warning For Business Add-Ons
If the add-on increases the number of businesses the account can use, Work Planner can show a warning about the projected allowance after cancellation. That warning matters because extra businesses may be locked when the cancellation finally takes effect.
Cancelling A Business Mobile Number
For a Business Mobile Number, the popup is called Cancel Business Mobile Number. It says when the number stops working and asks, for each business on it, which number it texts from after that: another of your numbers or the Work Planner number. It also says that texts sent to the old number after that date won't reach you.
What Changes In The Table Afterwards
- Status: changes from Active to Cancelling.
- Billing column: changes to a Cancels ... date so you know when it actually ends.
- Uncancel button: becomes available while the add-on is still active and waiting to end.
Related articles
- Restoring a Cancelled Bolt-On: how to reverse the cancellation before the end date.
- Business Bolt-On Limits: why cancelling a business-capacity add-on needs extra care.
- Cancelling Your Subscription: the broader cancellation flow that can also affect add-ons.